2018-08-10
【商業英語】E-mail篇！緊記口訣「K-I-S-S」
在職場上，我們常常要用到 E-mail跟同事、上司、客戶溝通，但如何才能撰寫出一封得體的E-mail？你又有沒有試過收到E-mail時，想來想去也不知道該如何回覆？在了解不同處境的E-mail寫作特色前，你必須先記住以下重點：
在開始寫E-mail前，首先要提醒自己「K-I-S-S」（Keep It Short and Simple），記住要「清晰簡潔」、要「清晰簡潔」、要「清晰簡潔」，很重要所以說三次！
很多剛畢業的Freshmen剛出來社會工作時，也會誤以為寫Business E-mails時也要像以前公開考試時那樣（雖然事實上並不是），要用艱深的生字、複雜的句構。然而，在講求效率的職場，懂得撰寫一封清晰簡潔（clear & concise）的E-mail，簡直是高效工作的恩物。記住，按「send」前，若發現無意義和重複的字，切勿猶豫，刪除！
好，事不宜遲，Let’s start！這次，我們先從其中一種最常見的「詢問產品(Product Inquiry)」E-mail開始。
詢問產品一定要學會的句型：
● 句型1: “I am particularly impressed with …[商品名稱]...”
e.g. “Our company is particularly impressed with your Robot Vacuum Cleaner 2.0.”
我們公司對你們的吸塵機械人深感興趣。
（Bad version(不夠簡潔)：“Our company is extremely interested in your Robot Vacuum Cleaner 2.0.”）
● 句型2: “My/Our main concern is …… ”
e.g. “ Our main concern is availability.”
我們唯一擔心的是有沒有存貨。
（ Bad version (太冗長)：“What we are concerning is that whether you have enough stocks for us or not.”）
● 句型3: “Could you please send me/us …… ”
e.g. “ Could you please send us a comprehensive price list.”
你可以寄一份綜合價目表給我們嗎？
Sample:
Dear Mr. Chan,
I am Charmaine, the senior manager of LY Electronics Ltd. I received your contact information from Steven White, whom I believe you are familiar with. He directed us to your website as we are looking for some up-to-date electronic products. [對產品表示感興趣] Having looked at your online catalog, we are particularly impressed with your Robot Vacuum Cleaner 2.0. We would like to begin with a large order (at least 1,000 units) with all sizes. [提出顧慮] Our only concern is availability as we need them to be delivered no later than May 31. One more thing, [索取資料] could you please send us a comprehensive price list? If you have wholesale discounts available for large orders, please include a description with the price list.
Thank you very much. I look forward to hearing back from you soon.
Yours sincerely,
Charmaine
Senior Manager
LY Electonics Ltd.
《經濟通》所刊的署名及／或不署名文章，相關內容屬作者個人意見，並不代表《經濟通》立場，《經濟通》所扮演的角色是提供一個自由言論平台。
【你點睇】港鐵失倫敦伊利沙伯線專營權，你認為「國際化」遇挫的港鐵應否將重心轉移回本地？► 立即投票
